REFUND POLICY

In the case of camera or equipment failure, inclement weather, or any other unforeseen incident that prevents KPP from shooting on a scheduled date a new date will be scheduled or client will be refund of their deposit, if applicable.

The session fee is non-refundable includes the sitting fee, proofing gallery and final edits and is to be paid after all Services have been rendered by KPP.

Mini Sessions: The session fee is paid in advance to secure your chosen time and date. It is non-refundable should you cancel, and is not transferable to another date.

Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; KPP has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then KPP sent the buyer the correct photograph) it is then considered non-refundable as all services have been rendered to buyer. If a buyer has selected and purchase an incorrect photo, he/she must notify KPP, before receiving the “incorrect” photograph.

Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, KPP will send the correct photo to the buyer free of charge.

Any questions regarding this Policy please call 319-651-7174.